Mike’s Points

Based in Toledo, Ohio/SE Michigan since summer 2005, my goal is to provide “points,” comments & links about PR, journalism, social media, branding, marketing & other items of interest. Maintained by Mike Driehorst, president & founder of Diamond Communications, specializing in PR & social media.

December 30th, 2008

Socializing your Website

Cheers (Sociables!) by Blazey on FlickrIf you have a Website, you can do social media marketing. A big part of any PR — or any type of marketing for that matter — is making it easier for your audience to do their job, use your stuff, buy your products and services, etc.

Below are buttons, tools, widgets, gadgets and other neat items you can incorporate into your Website to make it sociable. You don’t have to redesign your site. It takes simple programming and a little effort to incorporate any of the below.For the specific programs and companies listed, I’m sure there are alternatives. I’m not necessarily playing favorites, just listing what I’m familiar with or found via a search.

  1. ShareThis: A cool tool you can add to make it easy for users to bookmark, email and post your content. (I saw a great overview during a recent Social Media Breakfast-Cincinnati event.)
  2. Pictures: You must have some images — products, your plant or office, people, etc. — why not load them to a Flickr account and have a badge on your site that rotates them? (Example here in the right column. One blog shows you what to do, but you don’t need to have a blog to have an image badge.)
  3. Video: If you have product demonstration, training, sales/advertising or other video, slap it up on YouTube and allow users the chance to view it on your site. Here’s a how-to/overview article.
  4. Add RSS feeds to your newsroom or other site section that is (or should be!) updated regularly.
  5. If you have products, considering offering a site visitor-generated rating system. Yes, there are various issues to consider before doing so, but it could be an effective way for positive, third-party review of your company’s products.

What other relatively easy tools and tricks exist to make an existing site more sociable?

-Mike

Image of Cheers (Sociables!) by Blazey.

December 26th, 2008

Using Social Media: Local, non-profit charities

Of all the types of organizations, member-driven associations and charitable organizations can benefit the most from social media. Social media offers great vehicles for communicating with members and potential members; those you seek to serve and potential donors. While associations and charities provide value in representing members or seeking to serve certain populations as unified voices, they also must communicate with those it serves and, in many cases, contributors.

As I did in November for B2B manufacturing, I’m offering some brainstorming ideas of how locally-focused, non-profit charitable charity-mercy-lawrence-op-on-flickr.jpgorganizations can use and benefit from social media. And, of course, any feedback and definitely other ideas are welcomed and appreciated.

Blog: A charitable organization’s main audiences are the people it serves/helps and those who contribute in-kind or financially for the association’s cause. So, the charity should only blog if either audience is significantly online. Once you determine if a key population of your audience is online, why and how blog?

A blog is an effective way to communicate to the public at large. You can communicate with your connections and those who you hope to connect with. This can be done through communicating:

  • Events — to raise money and to help those you serve. Also can include reports/after-event coverage of pictures and recaps.
  • Testimonials and examples of those you help — to humanize the people you serve, show the real need you are meeting.
  • Special pleas — for fund-raising events or campaigns, and for special needs to help those you serve. A blog is a great platform to state your case and interact with audience members and other key populations when they comment.
  • Resources that also can help those you serve — this information would mostly be sidebars, not posts, but still great information to show how you are helping and striving to achieve your mission.
  • Use it as your newsroom by using posts for your news releases, with links to images either on your site or hosted on places like Flickr.
  • Highlight volunteers who are integral in the services you provide.

Facebook/Ning: While a blog is to everyone, you can take advantage of the functionality of networking sites like Facebook or Ning to communicate with your connections (again, those involved in funding and those you help). You can customize the privacy settings for those sites, communicate with members via email, post images, have discussions, etc. These types of social networking sites allow for direct communication — kind of like an opt-in email distribution list, but only much more functional and flexible to communicate with people you are connected with.

Education/Training: If part of your service is in educating or training — and, again, if the population you serve is often online — there are many technologies you can use to expand your service. Of course, sometimes you may want to incorporate these into your blog or group, if pertinent. I’m talking about technologies like SlideShare and Citrix’s GoTo Meeting.

As part of the above, you can take advantage of other social media technologies, like Flickr, YouTube and related image- and video-sharing sites to tell visuals stories about your organization. You also should incorporate RSS feeds, and see if you can incorporate user-generated content by bringing images, video, posts, etc., with tags related to your cause or organization. As a great example, see what R.E.M. did for its 2008 tour. (This last item depends on what type of organization you are, your reach, etc.)

-Mike

Image of Charity & Mercy by Brother Lawrence Lew, O.P.

December 18th, 2008

My Tuesday — by the numbers

Like many people who blog, I try not to focus (too much) on me. I try to provide information, pointers and opinion that might be of some value. But, because my Tuesday of this week was so extraordinary, I thought I’d take the liberty of using my blog to blog about my day. Don’t worry, I plan to go  back to regular programming soon.timshigel-sharethis-preso.jpg

On Tuesday, I attended my first Social Media Breakfast — this one in Cincinnati — and saw a very good presentation from ShareThisTim Shigel. So, while you can learn about the event in many other places, let me tell you how my day went — by the numbers:

cincyreds-hof.jpg1 Social Media Breakfast-Cincinnati, sponsored by GameDay Communications, and hosted by the Cincinnati Reds Hall of Fame

2 states I traveled in (my own of Michigan and Ohio)

5 people I talked with after Shigel’s presentation: Kevin Dugan, Mike Boehmer, Dan Lally, Kendra Ramirez and Tim from Profitability (from I think a company called Data Storage. We didn’t exchange cards, so can’t be sure on his company.)

2 introductory meetings afterward the SMB with contacts at two great Cincinnati agencies

8 hours of total driving

1 call to schedule 12/22 interview for a part-time PR gig in Northwest Ohio

3 calls and/or interviews with sources for story in the Toledo Free Press (where I’ve been doing some stringer work)mileage.jpg

48 ounces of coffee

50+ ounces of Vitamin Water (two containers, one on drive south, one on drive north)

453.3 miles of driving, round-trip

1 fantistically amazing day full of new information, productivity and potential!

December 10th, 2008

Repost of TalentZoo Column: Job Search & Marketing Lessons Similar

In almost everything I do, I want to make a positive impact on someone, something, etc. More often than not, I think in context of my writing, my professional work. When that impact is seemingly on a personal nature, it’s such a humbling experience.

I’ve been writing for TalentZoo since January. While some of my early Marketing Moxie columns have been rated, overall I’ve not seen a lot of feedback, either in ratings or comments. But, with my latest one, I’ve received a few emails and there are currently three comments. I appreciate any time someone takes the time to respond in some way about something I’ve written. And, from the three comments left, it’s good evidence that there are plenty of solid professionals also seeking jobs.

Below is a re-posting of that TalentZoo column. To read the comments, click here and scroll down. Of course, any and all feedback is appreciated.

Job Search and Marketing, What’s the Difference?

It’s been a bit ironic that, for the past couple Talent Zoo columns, I’ve been out of a job since mid August. While I continue to seek full-time employment and develop freelance work, I have learned many lessons about relationships and communication – lessons that can be applied whether you are talking about marketing or trying to find a job.

Let’s look at five lessons, and with each one, I’ll show how you can apply it to your job search or your marketing communication efforts.

1) It’s what you know AND who you know

In a job search, you definitely need certain qualifications for every job. Your schooling, experience and skills are the cost of entry. However, rarely is anyone hired just by his or her resume. The hiring process is subjective. You are judged by how you look and present yourself, how you sound, how you answer questions, even the small talk before and after interviews. Often enough, people hire those they know and/or feel comfortable with. So, don’t sweat interviews. It’s good to be nervous, but as long as you’ve prepared as best you think you can, just be yourself. Also, can’t know about every job opportunity – but with a solid, sincere network of friends and acquaintances, you can know about a lot more than you can yourself. Your success depends upon others nearly as much as it depends on you.

In marketing, aspects like price and perceived value, style and design, and other factors influence the purchasing decision. Those items are the “what you know.” In many ways, especially the more price sensitive items, personal relationships don’t play a key role. For example, do you really buy that brand of spaghetti because you like the check out cashier? No. But, when you are buying other items like a car, insurance, or a new injection molding machine for your plant, how you feel about the sales person and the company behind him or her affects your decision.

2) Typing is a poor substitute for real communication

When you are typing a letter, email or IM, you’re communicating in black and white. Rarely is true communication like that. It’s easy for points to be misconstrued and wrong assumptions to be made. If an assumption is made in a verbal, face-to-face conversation, a wrong assumption can quickly be corrected. In an email, not so much.

In your job search, be certain you type what you mean, and that you are clear, concise – whether you’re typing a cover letter or an interview follow up. It’s why the personal interview is so important. It’s also why you need to find other and more ways to communicate. Do more than the simple post-interview follow up. While you are being considered, share industry and other pertinent information to the recruiter or hiring manager. Show your interest in the company – act almost like you’re already hired.

Traditional marketing calls for one-way communication. A company advertisement, direct mail, coupon or even a news release in a newspaper – it’s communication to the consumer. True sales are done through personal interaction – by the salesperson – and now more and more via social media. Yes, blogging, Twittering, board participation, etc., is still done via typing. However, you can add a personal touch to a company, association or other group by reaching out and connecting with the marketplace.

3) Look outward

When you are job searching, it is so easy to be caught up in what you offer, your experience, your skills, your salary requirements, your professional goals, etc. And, they are important. However, as noted above, the job hiring process is a lot about connecting. Look at how you can add value to the prospective employer by sharing pertinent information. You also can know your network and keep your eyes and ears open to job opportunities that don’t apply to you. Help others find a new career.

Ultimately, marketing is about connecting wants and needs to products and services. Yes, features and benefits are important, but make sure they are communicated with the viewpoint of your audience in mind. Don’t blanket your audience with the same product benefits. As much as you can, segment your audience and tout the benefits specific to them.

4) Timing is everything

You may be ready for that next job – but no one in your region is hiring. Just keep looking; you probably haven’t reached out to every employer prospect yet. Keep plugging along (I surely am!). Despite the economic downturn you read about every day, companies are hiring. Most of the job interviews I’ve had have been for new positions. That means growth. Keep your resume current to prospective employers and stay in contact. Make sure you are top of mind when they are ready to hire.

Just as you have to stay top of mind to prospective employers, you have to stay top of mind to prospective customers. For commodity items, price is a big determining factor. For larger-ticket items, timing plays an important role. Just because you may be offering price incentives doesn’t mean your prospects want what you have. That’s why you need to keep up the marketing communications and the sales contact. Establish and build upon a connection, a relationship. When the time comes and if you’ve stayed in touch, that prospect will think of you.

5) Have faith

Whether you are job hunting or in marketing, if you are confident in your abilities, honest and ethical in your approach, and persistent – have faith that what you are doing will bear fruit. You may not always know the timing nor like the timing, but have faith and keeping building those connections, and helping others. Ultimately, it really is as simple as that.

-Mike